When someone dies, it's important to give yourself time to take in what has happened. When you're ready, you can call a family member, a friend or your regular clergy to let them know.
After that, contact the deceased’s doctor. If it was the deceased’s wish to donate their organs then a hospital should also be advised as soon as possible.
Once you have spoken to the doctor, contact us to get the funeral arrangements started.
Obtain a cause of death certificate
One of the first steps is obtaining a cause of death certificate to formally confirm your loved one’s passing. If they pass away at home, their doctor can usually provide this certificate. If the death occurs in hospital or at a nursing home, staff will generally arrange the necessary paperwork for you.
When you’re ready, our team can help guide you through what happens next.
Book a meeting with a funeral director
Once your loved one is in our care, we’ll arrange a time to meet with you and talk through the next steps. Together, we can discuss your loved one’s wishes, plan the funeral service, and choose a suitable location and date to say goodbye.
We’re here to support you and help make the process feel a little easier during this difficult time.
Gather your loved one's documentation
There are a few important documents that can help make arrangements simpler and more seamless. These may include your loved one’s birth certificate, driver’s licence or donor card, any prepaid funeral plans, burial plot details, or written wishes they may have left behind.
If possible, bring these documents with you to your first meeting with the funeral director.
If a death occurs at a public hospital, the hospital staff usually complete the formalities required for the issuing of the death certificate and other certificates. It will usually still be up to the family to contact a funeral home directly though. If a death occurs at a nursing home or private hospital and you are not already there, the staff will usually contact the next of kin once the death has been confirmed.
At some point, typically after the funeral, you’ll need to reach out to the following people to advise them of the death.
Whether you’re planning a farewell now or preparing for the future, we’re here to help. Call us any time – we’re available 24/7.
