COVID-19 Frequently Asked Questions

 

Are you open?

Yes, we are committed to helping families farewell their loved ones respectfully and within the current Government regulations and are pleased to see these are starting to ease. We are operating 24/7 to serve our families during this time.

What will happen to the funeral we have coming up?

We are pleased the restrictions have been eased and we are working with families to ensure services comply with the updated guidelines which require funeral homes to provide a minimum space of 2sqm per person and to ensure 1.5m social distancing practices are adhered to.

The health, safety and wellbeing of our team and the families we serve is of the utmost importance to us. We have been providing funeral and memorial services to Australians for many decades and will always put our client families at the heart of everything we do. We are committed to helping families farewell their loved ones respectfully and within the current and relevant Government advice and regulations.

How many people can attend the funeral?

The updated guidelines limit attendees of funerals services to a minimum space of 2sqm per person and to ensure 1.5m social distancing practices are adhered to. We are working families to ensure services comply with these guidelines and the number within each location will vary.

How can I include others in my loved one’s funeral?

To help adhere to the new regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is currently available in many of our funeral homes. Where it’s not available our teams are looking to source local suppliers with this.

If we are burying our loved one, can more people attend the burial because it is being held outside?

As part of the easing of restrictions, the guidelines require a minimum space of 2sqm per person and to ensure 1.5m social distancing practices are adhered to.

Do the guidelines/restrictions effect the actual funeral ceremony or just the number of people attending?

There are no changes to the service itself. All services just need to be conducted within the guidelines/ restrictions for number of people and social distancing measures.

What are you doing to ensure you are compliant?

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA).

To ensure our services comply with the existing guidelines which require funeral homes to provide a minimum space of 2sqm per person and to ensure 1.5m social distancing practices are adhered to. We are also employing the highest standards of hygiene and cleanliness are maintained.

What happens if my loved one had Coronavirus?

There are certain guidelines from the Department of Health which include restrictions for viewing and dressing of the deceased. They also include recommendations for no embalming for the safety of our teams. These restrictions would be discussed with you at the time to ensure you have the most relevant and up-to-date information.

What happens if the restrictions are eased (or increased) again?

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA). We will continue to provide the latest information here.

Do the same guidelines/restrictions apply if we have the funeral in a church?

Yes. The same restrictions apply in any location or venue.

Can we still have viewings?

Yes, however they must comply with Government regulations, which limits the number of attendees at one time in the viewing. Guests must have a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to.

How long will these restrictions last?

We are unsure at this stage and in regular contact with the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA). These regulations are also been monitored by the State Government and police with on the spot fines.

Why do you need to record contact details for those attending funeral services?

We are following the Government guidelines which request we collect a register of all attendees at funeral services. This register will be held securely by our business and only released if requested by the Department of Health for contact tracing. The records will be destroyed after 28 days.

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For the latest advice, information and resources on COVID-19, please visit www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.